23.04, Webinar AI advantage in customer service
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AWS Summit Warsaw 2026

As a Diamond Partner at AWS Summit Warsaw 2026, we invite you to our expert-led sessions – where we share how we apply cloud, data, AI, and AWS to drive real business outcomes for our customers.

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Agenda

  1. Registration opens
  2. Morning breakout sessions
  3. Keynote
  4. Breakout sessions & expo
  5. From days to minutes: how LUXMED Group built a data warehouse on AWS
  6. Reinventing contact centers with Amazon Connect and Generative AI
  7. Adaptive workflow automation: multi-agent AI in action
  8. How not to shoot yourself in the foot: lessons from building AI products
  9. Networking reception

Key topics

  • case study on deploying a high-performance insurance data warehouse on AWS, reducing latency from 24 hours to under 10 minutes;
  • case study on building a multi-agent fund administration system in the financial industry;
  • lessons learned from near-failed Amazon Bedrock projects and what we’d do differently;
  • case study on how CashDirector is redefining customer engagement in financial services with Amazon Connect and GenAI.

Speakers

Tomasz Dudek

Tomasz Dudek AWS AI Hero

Head of AI

AWS AI Hero, AWS Solutions Architect and certified specialist in GenAI, MLOps and Amazon SageMaker. Co-organizer of AWS User Group Wrocław and AWS Community Day Poland.

Jakub Kunc

Jakub Kunc

Head of Cloud Engineering

A Cloud Architect with a software engineering background, he has broad experience in cloud modernization, migration, and rapid prototyping. He specializes in creating cloud-native applications that scale to their maximum potential. While working for AWS, he helped companies like Formula One, Booking.com, Sony, and Discovery to design and implement complex cloud solutions.

Mikołaj Barwicki

Mikołaj Barwicki

Product Lead

A leader in software development and development teams, his extensive experience includes projects in the financial, blockchain/crypto, healthcare, and public sectors. Currently serving as a Product Owner on a project for a large data engineering platform in the health space.

Krzysztof Fudała

Krzysztof Fudała

AI Solutions Architect

An AI Solutions Architect specializing in production-ready AI systems. For nearly a decade, he has been the “go-to” engineer when companies face complex data challenges or unsolved problems, leading projects end-to-end, from problem definition to final deployment, delivering reliable AI solutions with high code quality and clean architecture.

Amazon Bedrock

Notes

  • The event takes place at the EXPO XXI in Warsaw (Prądzyńskiego 12/14).
  • Register here (there is no registration fee).
  • The conference features over 80+ sessions, with topics ranging from AI/ML, analytics, digital transformation, cloud solutions, and compelling success stories — and more.
  • Any questions? Get in touch.

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