Performance & troubleshooting
We provide extensive performance monitoring to eliminate bottlenecks and underlying infrastructure or application issues, ensuring your cloud environment maintains efficiency and stability.
Services
Managed cloud
Focus on your core business with peace of mind, while our seasoned cloud-native experts handle the heavy lifting in your cloud environment — keeping all gears secure, optimized and running smoothly.
PartnerDevOps Services Competency
We are a recognized AWS DevOps Services Partner. This distinction acknowledges our extensive know-how and deep technical expertise proven through comprehensive management of customer workloads.
Cost savings
Cloud efficiency isn’t just a checkbox — it’s a game-changer. Our expertise helps you track cloud spend, identify and eliminate waste, uncover savings, and ensure you only pay for what you use.
Security
We identify and mitigate security risks, address vulnerabilities, and ensure reliable backup while keeping your cloud environment compliant with the highest standards (e.g. CIS, NIST, GDPR and HIPAA).
Expert management
Our cloud architects and engineers ensure your infrastructure operates smoothly and efficiently, so you can focus on your business instead of configurations, ongoing updates and maintenance.
Scalability & flexibility
Our cloud services grow with you. Effortlessly scale resources up or down to stay ahead of changing demands and business goals.
Automated workflows
We combine integrated tech and automation with deep expertise to significantly reduce the workload on your teams responsible for business applications and processes.
Expert know-how
We're a team of AWS-certified engineers, blending deep technical expertise with extensive hands-on experience.
Service tiers
| Silver | Gold | Platinum | |
|---|---|---|---|
| Periodic configuration and performance review | |||
| Cost optimization | |||
| Monitoring scope | Standard | Extended | Custom |
| Outage alerts | Online | Online, e-mail, SMS | Online, e-mail, SMS |
| Response to incidents | Manual submissions | Manual & automated alerts | Manual & automated alerts |
| OS-level service monitoring | |||
| Proactive monitoring scenarios | |||
| Reliability | |||
| Backup service | Fixed scope & schedule | Fixed scope & schedule | Custom (data & date) |
| High availability setup HA | |||
| Disaster recovery deployment | |||
| Disaster recovery tests | Every 12 mo | ||
| Backups to other AWS Regions | |||
| Consulting and implementation | |||
| Proactive configuration optimization reports | |||
| Proactive cost optimization reports | |||
| Code handover IaC | |||
| Service level | |||
| Response time | NBD - 16h | 16/6 - 4h | 24/7 - 1h |
| Operating days | Mon - Fri | Mon - Sat | |
| Monthly ticket limit | 5 | 15 | 50 |
| Additional hours for planned work | 5 | 10 | 20 |
| Planned work hours Operating days | 9:00 - 17:00 | 7:00 - 20:00 | 7:00 - 20:00 |
| Authorized contacts | 2 | 10 | |
| Dedicated support engineer | |||
| Contact sales | Contact sales | Contact sales | |
